Depending on the variety, each stone has a unique hardness, but all gems are fragile and may break or chip if dropped. Whilst care is taken to ensure highest standards during the creation of each piece, jewellery is delicate and requires care when handling and removal. To maintain the brilliance of the gemstones, we recommend removal of the piece during swimming, steam, sauna, showering and sleeping. To further prolong its life, it is best to avoid direct contact with products containing chemicals such as creams, lotions and perfumes, as these may cause the metal to tarnish.

All Munpreet Virdy jewellery is hand made to order. Each piece can take up to 3 weeks to manufacture. Please e-mail us on contact@munpreet.com to find out more. To ensure your order reaches you safely, we send all orders fully insured by tracked delivery services. For international shipments, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to. Extra charges may apply for remote locations. Munpreet Virdy shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control. Other delivery methods may be discussed via email.

If at any time your jewellery needs repair, we would be happy to do so. Depending on the situation, you may be required to pay a fee. All repair requests made 6 months after purchase are subject to material and labour costs. The shipping costs involved will not be covered by Munpreet Virdy. Please note that bespoke items are non-returnable and non-refundable. As gems and jewellery are sensitive items, each request for refund will be dealt with separately. Prior to requesting refund, please contact via email so reasons for return may be assessed. Jewellery that is damaged or altered in any way will not be accepted for return. Returns must be requested within 72 hours of receipt. All returns should be mailed using reliable shipping services with tracking numbers, at the clients expense. By purchasing from www.munpreet.com, the client agrees to the above mentioned terms.